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CURRICULUM VITAE

Résumé

Professional Experience

Stephanie Wilder Headshot

Professional Summary

Technical professional specializing in Infrastructure Modernization and System Documentation. Proven track record in managing complex physical-to-logical migrations and maintaining high-availability containerized environments.

Core Technical Stack

  • Virtualization: Proxmox VE, LXC, VM Management.
  • Networking: Ubiquiti UniFi Ecosystem, 802.1Q VLAN Tagging, Firewall Orchestration.
  • DevOps/Cloud: Docker, Docker Compose, Cloudflare DNS/SSL.
  • Documentation: MkDocs, Markdown, Technical Case Studies.
  • Web Engineering: Astro, Vite, TypeScript, TailwindCSS.

Recent Experience

Technical Support Specialist II | Spectrio

June 2022 - Present

  • Key Achievement: Subject Matter Expert — Selected as one of two agents to stabilize and scale the support framework for a nationwide KIA dealership pilot. Identified critical documentation gaps and engineered Tier 1/Tier 2 escalation paths.
  • Systems Management: Knowledge Base Reconstruction — Restructuring internal KB for 20+ platforms and 2,000+ devices, mapping troubleshooting phases to a standardized life cycle.
  • Problem Solving: Enterprise MDM & SOP Development — Manage signage networks using InReality MDM. Authored new SOP frameworks for Enplug, DSX, and GRRID.

Education & Certifications

  • Document Design Capstone: University of Kansas, Salina - Technical Writing
  • Technical Certifications: CompTIA A+, Network+, Microsoft Certified Professional